Client Council
Involvement of Service Recipients
Mambourin is very focussed on ensuring that we meet or exceed the Standards for Disability Services. We acknowledge, appreciate and aspire to address the following Outcome Standards for each of our Service Recipients:
- Individuality: each individual has goals, wants, aspirations and support needs and makes decisions and choices about their life
- Capacity: each individual’s abilities and potential are identified and encouraged
- Participation: each individual is able to access his or her community
- Citizenship: each individual has rights and responsibilities as a member of the community
- Leadership: each individual has the opportunity to inform the way that supports are provided
Also, the Industry Standards are foremost in our minds and drive everything that we do. In particular, the following Industry Standards are addressed by seeking to involve our Service Recipients in the Governance and Management processes of our organisation:
The Industry Standards are:
- Participation and Integration: support options are planned, developed, implemented and reviewed in a manner that build opportunities for individuals to participate in the life of the community
- Valued Status: support options are planned, developed, implemented and reviewed in a manner that recognise the skills, abilities and potential of individuals and enable the achievement of valued roles in the community
- Service Management: management and governance practice is sound, accountable and consistent with current disability policy and practice
Client Council
Each of our Day Services have regular client meetings at which issues that affect them are discussed and addressed. Each Day Service elects one or two representatives who form the Client Council which meets once per month, supported by a staff member. The Client Council then elects two representatives who report directly to the Board of Directors (again supported by a staff member) every second month.
Each of these meetings are minuted and the minutes distributed to all stakeholders.
In this way, issues that affect each individual's concerns, issues and ideas concerning our service are captured, collected, reported and addressed, including by our Board.
Workplace Committees
In our Business Services, supported employees have regular meetings within their workplace in which they discuss OHS, the Standards, or any other matter that concerns or affects them.
Representatives from these Workplace Committees are elected and these representatives meet with Business Services management on a regular basis.
All of these meetings are minuted and distributed to all stakeholders.
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