Terms and conditions

A summary of the Mambourin website terms and conditions

Mambourin website terms and conditions:

This website is owned and operated by Mambourin Enterprises Ltd ABN 41 725 993 025 (Mambourin).

This document sets out the Terms and Conditions. “Terms” on which you may use, download, or link to the Mambourin website and use any content made available to you on the Mambourin website.

These Terms apply in addition to any other applicable terms, for example any additional Terms that may apply if you wish to make a donation or to pay for supports provided by Mambourin using the third party payment functionality accessible from the Mambourin website.

By accessing and using the Mambourin website, you will be treated as having accepted the Terms. The Terms constitute a legally binding agreement between you and Mambourin Enterprises Ltd.

You warrant to us that you have the authority to enter into these Terms.

Changes to the terms

We may change these Terms from time to time. If we do so, we will post the changed Terms on the Mambourin website, together with a notice on the payment gateway page to notify you that the Terms have changed.

If you continue to use the Mambourin website following a change to the Terms, you will be treated as having accepted that change.

Personal information and privacy

In order to use parts of the Mambourin website, we may require you to provide us with personal information, such as your name and email address. If you do not provide us with this information, you may not be able to use the website and/or may not be able to access all of the functionality comprised in the website.

Any personal information you provide to us will be handled in accordance with the Mambourin Privacy Policy as published on our website. Your information may be used only for the purpose for which it is collected (as communicated to you at the time of collection) and for the other permitted purposes set out in our Privacy Policy.

Information available on the Mambourin website

The Mambourin website provides general information about Mambourin’s services, products, resources and activities. If you would like to discuss how Mambourin can support you or a family member, please contact us to discuss your specific circumstances.

Please note that the information on the Mambourin website is generic only. It does not take into account the circumstances, physical wellbeing, mental status or medical requirements of a particular person which are relevant to the correct diagnosis and treatment of any problem, condition, disease, injury, ailment or disorder. The information provided is not diagnostic or prescriptive. If you are seeking diagnostic or therapeutic advice specific to you or a family member, you should contact a suitably qualified professional.

National Disability Insurance Scheme (NDIS) services offered by Mambourin and all prices are subject to NDIS pricing arrangement changes as updated by the National Disability Insurance Agency (NDIA). You can find a copy of the latest price guide as well as support information on the NDIS website here: NDIS price guides and information

Links to other websites

The Mambourin website may include links to third party websites. While we only link to sites we believe offer credible information, we cannot guarantee this information is correct, up-to-date or evidence-based.

We are not responsible for the contents of any linked website, or any link contained in a linked website, or any changes or updates to such websites.

These links are provided for convenience of reference only and are not intended as an endorsement by Mambourin of the organisation or individual operating the website.

Use of Mambourin website

The Mambourin website and its contents are subject to copyright under the laws of Australia and, through international treaties, other countries. The copyright in materials on this site and on the Mambourin website as a whole is owned by Mambourin. The copyright in some materials incorporated within this website is owned by third parties and used under licence by Mambourin.

You must not otherwise exercise the copyright in the whole or any part of the Mambourin website for any other purpose except as expressly permitted by statute or with Mambourin’s prior consent.

You must use the Mambourin website in a responsible manner, and in compliance with all relevant laws, regulations, standards or codes.

Making a donation or online payments

You can donate to Mambourin or process payments via the website.

In order to donate or make a purchase, you will be directed to a secure payment gateway.

Your donation / purchase details, personal details and credit card details for payment will be collected and used in accordance with Mambourin’s Privacy Policy.

In order to deliver to you a tax receipt for products that you have ordered, you will need to provide Mambourin with your postal address.

Refund Policy

All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith.

If you believe that there has been an error with your payment or donation, you should notify us directly on 03 9731 9200 and confirm that notice in writing or by email at accounts@mambourin.org as soon as possible so that we can resolve your query quickly. Any issues should be directed to Mambourin in the first instance so that we can attempt to resolve the matter.

If you are not satisfied with the outcome, you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.


Mambourin’s liability to you (including under the Australian Consumer Law), in connection with your use of the online payment gateway is limited to providing you with a refund that is equal to the amount of the disputed invoice.

Governing law

These Mambourin Payment Terms are governed by the laws of Victoria and both parties hereby submit to the non-exclusive jurisdiction of the courts of Victoria.

Feedback and complaints handling procedure

Mambourin welcomes feedback and attends to all complaints promptly. Please email hello@mambourin.org with any feedback or complaints.

Other areas of interest

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