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NDIS – Frequently Asked Questions

The NDIS is a big change to the way disability funding works – it makes sense that you’ve probably got lots of questions. To start off, we’ve answered some of the most commonly asked NDIS questions for you.

What is the NDIS?

The NDIS is the National Disability Insurance Scheme. It has changed the way disability services are funded and delivered in Australia.

The NDIS will provide people with a disability direct access to funds based on an assessment of their individual needs.

What is the NDIA?

The NDIA is the National Disability Insurance Agency, its role it is to implement the NDIS.

You will meet with an NDIA planner who will help you plan your first NDIS planning budget.

How do I know if I’m eligible?

If you are aged under 65 years when the scheme starts in your area and have a permanent and significant disability, you may be eligible for NDIS services. For more information on NDIS eligibility and access go here.

Will someone let me know when I need to transition over to the NDIS?

Yes. You will get a call from someone at the National Disability Insurance Agency (NDIA) to let you know. This person will ask you:

  • if you consent to join the NDIS (you need to say yes to transition to the NDIS)
  • to confirm your identity such as your name, date of birth and Centrelink Reference Number (CRN)
  • to discuss your eligibility for the NDIS (this may relate to your age, residence and disability), and
  • if you are already receiving disability services.

After this first phone call, an NDIS representative will contact you at a later date to arrange your first planning meeting.

What is an NDIA planner and what is a planning meeting?

An NDIA planner is someone from the NDIA who will help you create your first NDIS plan. They will discuss your current lifestyle, your support needs, and your goals. This discussion will take place during your ‘planning meeting’.

It’s a very good idea to start thinking about your lifestyle, your goals, and the supports you currently need so that when you meet with your NDIA planner, you will have all the information ready to go.


This is an image of a women and a younger man looking at a device, which looks like a tablet/laptop. The woman is wearing a beige sweater, she has read hair that is curly and tied up. The man has red hair too, which is short. He is wearing a blue sweater.In the background are some people. It looks like they are in a community centre or activity room

Can I have people support me during my planning meeting?

Yes, you can have a support person, or people, with you to support you during your planning meeting. In fact, it’s a great idea to have someone with you if you feel you need them. You can have a family member, friends, someone from your current service provider, or an advocate join you; or you can go on your own.

What will happen to my current supports before I transition to the NDIS?

Nothing at all. Your current supports will continue and will only stop once you have an approved NDIS plan.

What happens to my existing funding once I am under the NDIS? 

It will stop but only once you have transitioned over to the NDIS and have an approved NDIS plan. When this happens it’s important to organise  your supports so you can access your NDIS funding straight away.

What is the cost of my services under the NDIS?

Mambourin charges customers at the price limit in the NDIS Support Catalogue for all supports. You can find a copy of the latest price guide as well as support information on the NDIS website here: NDIS price guides and information

Mambourin is a registered Temporary Transformation Payment (TTP) provider.

How long will my NDIS plan go for?

Your NDIS plan runs for 12 months. Before the 12 months is up (usually around 6 weeks before) you will be contacted by the NDIA to schedule a review of your plan for the year ahead.

What if I need to make changes to my NDIS plan?

If there is a big change in your life that will require you to change your supports outlined in your plan before the end of 12 months (such as illness to you or a family member) you can contact your NDIA planner and ask for an early review.

What if I am not happy with my plan?

If you are not happy with your plan you can contact your planner or the NDIA and discuss the things that you are not happy with. You can also go through a review process with the NDIA, called an internal review.

It is very important that you review your plan very carefully to make sure it has all of the supports you need.

Throughout the NDIS process, our dedicated NDIS team can help you every step of the way. No matter your question or support needs, you can contact them at any time on 9731 9200 or via ndis@mambourin.org

Get in touch


Want to know how to access Mambourin’s services using your NDIS funding? Find out here.

If you would like to contact the NDIS direct go to ndis.gov.au

Email: enquiries@ndis.gov.au

Call 1800 800 110* Monday to Friday, 8am to 11pm local times

For people with hearing or speech loss:

  • TTY: 1800 555 677
  • Speak and Listen: 1800 555 727
  • For people who need help with English TIS: 131 450

Other areas of interest

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