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Two people are looking at a tablet device. There is purple text that is placed over the image that reads I <3 NDIS (and also) NDIS registered provider with the NDIS logo. There is also a hashtag #NDISready

You and the NDIS

The National Disability Insurance Scheme (NDIS) is designed to change the way disability services are delivered in Australia – it provides support for Australians with a disability, their families, and carers.

The NDIS supports people with a disability by helping them to build skills and capability so they can participate in the community and employment, and grow their independence.

To help you understand the NDIS we have made a list of key terms for you.

We have also answered some frequently asked questions for you below.

Frequently asked questions about the NDIS

How do I know If I’m eligible?

If you are aged under 65 years and have a permanent and significant disability, you may be eligible for NDIS services. For more information on NDIS eligibility and access go here.

When will it be available in my area?

The scheme will continue to roll-out in Victoria until 2019. To help you plan ahead, here is a full list of NDIS roll-out dates in Victoria (from Jan 1st, 2017).

Will someone let me know when I need to transition over to the NDIS?

Yes. You will get a call from someone at the National Disability Insurance Agency (NDIA) to let you know. This person will ask you:

– if you consent to join the NDIS (you need to say yes to transition to the NDIS)
– to confirm your identity such as your name, date of birth and Centrelink Reference Number (CRN)
– to discuss your eligibility for the NDIS (this may relate to your age, residence and disability), and
– if you are already receiving disability services.

After this first phone call, an NDIS representative will contact you at a later date to arrange your first planning meeting.

What is an NDIA planner and what is a planning meeting?

An NDIA planner is someone from the NDIA who will help you create your first NDIS plan. They will discuss your current lifestyle, your support needs, and your goals. This discussion will take place during your ‘planning meeting’.

It’s a very good idea to start thinking about your lifestyle, your goals, and the supports you currently need so thay when you meet with your NDIA planner, you will have all the information ready for them.

Can I have people support me during my planning meeting?

Yes, you can have a support person, or people, with you to support you during your planning meeting. In fact, it’s a great idea to have someone with you if you feel you need them. You can have a family member, friends, someone from your current service provider, or an advocate join you; or you can go on your own.

What will happen to my current supports before I transition to the NDIS?

Nothing at all. Your current supports will continue and will only stop once you have an approved NDIS plan.

What happens to my existing funding once I am under the NDIS? 

It will stop, but have transitioned over to the NDIS and have an approved NDIS plan. When this happens it’s important to organise your supports so you can access your NDIS funding straight away.

How long will my NDIS plan go for?

Your NDIS plan runs for 12 months. Before the 12months is up (usually around 6 weeks before) you will be contacted by the NDIA to schedule a review of your plan for the year ahead.

What if I need to make changes to my NDIS plan?

If there is a big change in your life that will require you to change your supports outlined in your plan before the end of 12 months (such as illness to you or a family member) you can contact your NDIA planner and ask for an early review.

What if I am not happy with my plan?

If you are not happy with your plan you can contact your planner or the NDIA and discuss the things that you are not happy with or you can go through a review process with the NDIA, called an internal review.

It is very important that you review your plan very carefully to make sure it has all of the support you need.

If you would like information about the NDIS and Mambourin, go here.

The NDIS website can be found at www.ndis.gov.au or you can call the NDIS on 1800 800 110.

You can also contact our friendly team on (1300 EMPOWER) 1300 367 693 or via the contact form below.

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