For the latest information on changes to our services during the COVID-19 pandemic click here.

COVID-19 (coronavirus) updates

The ongoing health and wellbeing of Mambourin’s community members is of utmost importance to us and so we have carefully considered how to maintain our duty of care in relation to the coronavirus. We have implemented a comprehensive action plan and will continue to keep all community members updated as we enact each stage.

8 July 2020

Yesterday the State Government announced the reintroduction of Stage 3 restrictions across metropolitan Melbourne. Unfortunately, this means we again have to close our Community Hubs from Thursday 9 July.

We have been preparing for the possibility of further restrictions and putting things in place so we were ready to support you. We can offer the following one-to-one services:

  • Essential community support (such as grocery shopping, exercise in your local area, attending medical appointments)
  • In-home supports
  • Online programs

These services will be delivered with appropriate infection control procedures and social distancing in place.

You may have already received a phone call from one of our team members to discuss your choices. If not, a team member will contact you to discuss your individual support needs over the next few days. If you would like to talk to someone sooner, or your needs have changed, please get in touch on 9731 9200 or by contacting your local hub manager.

While we are all disappointed that we have to again close our Community Hubs, we’ve done this before and we will get through it again. Keeping everyone safe and well remains our top priority. We will keep you updated as the government makes further announcements.

Mambourin Business Solutions

Our Supported Employment and Traineeships will continue to run as usual. These are allowable under the category of work and study that cannot be completed remotely. This means our supported employees can work their regular shifts during the Stay at Home restrictions. Temperature checks and screening questions will apply on arrival to work (see Visitor policy below).

Our SLES participants have the option of online program delivery. The wellbeing of our employees and participants is our highest priority and we are strictly following all government advice on social distancing and workplace occupational health and safety.

Visitor policy

To help protect the Mambourin community, visitors to any of our sites will have their temperature checked on arrival and will be asked the following questions before entry:

  1. Are you feeling unwell? If so, do you have a cough, a fever or shortness of breath? Is someone you live with unwell or displaying any of these symptoms?
  2. Have you, or someone you live with, returned from overseas within the last 14 days?
  3. Have you recently come into contact with someone who has been diagnosed with coronavirus by a doctor or asked to self-isolate?

If a visitor registers a temperature above 38 degrees, answers yes to any of the above questions, or refuses to answer – they will not be granted access to the premises and will be asked to call us to make alternative arrangements.  We appreciate your understanding during this time.

Communications and updates

As the coronavirus situation is changing rapidly we will be closely monitoring all health advice issued by the Department of Health and Human Services and will keep you up to date as further advice is issued.

All communications sent to our community members will also be posted below.

2020 07 08 CEO to community – hub closures

2020 07 01 CEO to community – Hot zone suburb restrictions

2020 05 27 CEO to community- Staged return update

2020 05 12 Mambourin to community – hub closures update

2020 04 07 Mambourin to community – Temperature checks

2020 04 02 Mambourin CEO to community re hub closures

2020 03 25 – SLES program letter – online learning

2020 03 16 Mambourin to community re Coronavirus incl attmt

2020 03 11 Mambourin to community re Coronavirus

2020 03 04 Mambourin to community re Coronavirus

2020 03 04 Mambourin to community re Flexi-choices and coronavirus


Other areas of interest

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