For the latest information on changes to our services during the COVID-19 pandemic click here.

COVID-19 (coronavirus) updates

The ongoing health and wellbeing of Mambourin’s community members is of utmost importance to us and so we have carefully considered how to maintain our duty of care in relation to the coronavirus. We have implemented a comprehensive action plan and will continue to keep all community members updated as we enact each stage.

31 March 2021

The Australian Government’s COVID-19 Vaccination Program began rolling out with Phase 1a from 22 February and Phase 1b from 22 March. Many Mambourin community members may be eligible for a vaccine during Phase 1a or Phase 1b.

The Department of Health will not be contacting people eligible under Phase 1b directly, and vaccines will not be administered on site at disability day service providers. You will need to use the online eligibility checker to book an appointment with a registered GP or healthcare provider. You can access the eligibility checker here: covid-vaccine.healthdirect.gov.au/eligibility.

We strongly encourage all people who are eligible to get vaccinated. People with disability are at greater risk of becoming sick if they get infected with COVID-19. Vaccination is a safe and effective way of protecting you, your family and the community. COVID-19 vaccines are free for everyone in Australia.

Getting the vaccine is voluntary. Individuals will only receive the vaccine if they (or their decision maker such as a parent) book an appointment and give their full and informed consent.

While we encourage those who can to get the vaccine, it is important to stress that Mambourin will not be mandating the vaccine for customers. People who choose not to receive the vaccine will not be treated any differently.

We understand that you may have many questions about the vaccine, and that it can be difficult to know where to find the most current and accurate information. To support you through this, we have created a webpage with links to useful resources for people living with disability, and those who support them.

Please see our COVID-19 vaccine information page.

We appreciate your understanding as we continue to update our health and safety procedures in line with the latest government advice.

If you would like to talk to someone about your support needs, please get in touch on 9731 9200 or by contacting your local hub manager.

Keeping everyone safe and well remains our top priority. We will keep you updated as the government makes further announcements.


Mambourin Business Solutions

Our Supported Employment and Traineeships will continue to run as usual. These are allowable under the category of work and study that cannot be completed remotely. Temperature checks and screening questions will apply on arrival to work (see Visitor policy below).

The wellbeing of our employees and participants is our highest priority and we are strictly following all government advice on social distancing and workplace occupational health and safety.

Visitor policy

To help protect the Mambourin community, visitors to any of our sites will be required to wear a mask (unless they have a medical exemption), have their temperature checked on arrival and will be asked the following questions before entry:

  1. Are you feeling unwell? If so, do you have a cough, a fever or shortness of breath? Is someone you live with unwell or displaying any of these symptoms?
  2. Have you, or someone you live with, returned from overseas within the last 14 days?
  3. Have you recently come into contact with someone who has been diagnosed with coronavirus by a doctor or asked to self-isolate?
  4. Have you returned from one of the interstate hotspots, red zones, or orange zones such as NSW or Brisbane, within the last 14 days?
  5. Have you visited any of the known public exposure sites in Victoria during the date and time identified by DHHS? (To see current list visit: www.dhhs.vic.gov.au/case-locations-and-outbreaks)

If a visitor registers a temperature above 38 degrees, answers yes to any of the above questions, or refuses to answer – they will not be granted access to the premises and will be asked to call us to make alternative arrangements.  We appreciate your understanding during this time.

Communications and updates

As the coronavirus situation is changing rapidly we will be closely monitoring all health advice issued by the Department of Health and Human Services and will keep you up to date as further advice is issued.

The most recent communications sent to our community members will also be posted below.

2021 03 31 CEO to community – COVID-19 vaccine reminder

2021 03 18 CEO to community – COVID-19 vaccine phase 1b

2021 02 19 CEO to community – COVID-19 vaccine

2021 02 17 CEO to community – Return to services


Other areas of interest

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